Help Centre
Can a tournament be changed or canceled?
Yes, Dragonara Online Casino reserves the right to modify, cancel, or withdraw any tournament. Players affected by changes will be notified.
When will I receive my prize if I win a tournament?
Cash prizes are credited within 12 hours after the tournament ends. If there are wagering requirements, you’ll find the prize under "My Account -> Bonuses -> Active Bonuses."
Do tournament points carry over to the next casino tournament?
No, points reset to zero at the start of every new tournament.
Can I earn points using bonus money or free spins?
No, only real money bets qualify for tournament points. Bets with bonus money or free spins do not count.
What is the minimum bet to participate in a tournament?
The minimum bet is €0.20 or the equivalent in your currency unless otherwise specified. You can always check the Bonus Terms and Conditions for further information.
How are ties on the tournament leaderboard resolved?
In case of a tie, the player who reached the score first will be ranked higher.
Are there different types of tournaments?
Yes, there are four types: Most Rounds: Points based on the number of rounds or bets. Win/Stake Ratio: Points based on the sum of win/stake ratios. Max Win/Stake Ratio: Points [...]
What happens if I close my account or self-exclude during a casino tournament?
If you close your account or self-exclude, you will no longer be eligible for prizes, and your name will be removed from the leaderboard when the final ranking is published.
Will I earn points for games played before opting in?
No, points are only accumulated after you opt-in. Gameplay before opting in doesn’t count, and points won’t be rewarded retroactively.
What are Casino Tournaments?
Casino Duels / Casino Tournaments are competitive events where players participate in selected games to earn points and climb a leaderboard. Players compete against each other for a share of [...]
What are Prohibited Patterns of Play?
Prohibited Patterns of Play refer to exploiting table games to meet wagering requirements, such as consistently betting red and black at the same time on roulette or covering more than [...]
Can I Withdraw the Casino Bonus as cash?
The casino bonus cannot be withdrawn as real money until the wagering requirements have been met. Once the requirements have been met, the bonus and any associated winnings can be [...]
Where can I find the Bet Limits for live Casino Games?
Once you step into the live casino lobby, you will see that the minimum and maximum bet limits are clearly indicated under each table's name.
What is the Live Casino chat window for?
You can use the chat window to communicate with the live dealers, other players, and the casino pit boss if needed. The live dealers are willing to engage in casual [...]
What happens if the dealer makes a mistake?
If by any chance, the dealer makes an error during the game, the game round will be paused, and a review will be conducted. You and other players will be [...]
Can I change the screen´s resolution for casino slot machine games?
Regrettably, this feature is not available for every game. However, for games that support it, you can access it by opening the game and clicking on the 'Settings' icon.
What happens if I lose connection during a live casino table game?
If you experience a disconnection during a live dealer game, don't worry, the bets you have placed will still be valid, and the game will continue as other players may [...]
The video stream keeps freezing. What to do?
Yes, the speed and stability of your internet connection can affect the quality of the video stream when playing in the live casino. It is recommended to use a broadband [...]
Do I need to transfer money from the casino to the live casino or vice-versa?
No, in most cases, once you have deposited money into your account on an online casino platform, you will be able to play on both the regular casino lobby and [...]
Where can I check my casino game history?
It is possible to check the history of your gameplay in an online casino game by accessing the 'Game History' feature, which can usually be found in the game settings. [...]
How is the volatility of a slot machine determined?
Determining the volatility of an online slot machine can be challenging at times, as it is not always immediately clear whether a given game has low, high, or medium volatility. [...]
What does volatility mean?
Volatility is a term used to describe the level of risk associated with a particular gaming machine, and is typically classified as low, medium, or high. It should be noted [...]
What is ‘Return to Player’? (RTP)
"Return to Player" (RTP) is a metric utilized by online casinos to express the percentage of wagered money that players can anticipate receiving back over time from slot machine games. [...]
Where can I find the game rules?
We strive to make it easy for our players to access the rules and guidelines for each of our games. To view the rules for any particular game, simply click [...]
How do I set up the ‘auto-play’ in the casino slot machines?
We understand that continuously clicking to spin the reels of casino games can be tedious, which is why we offer an Auto-Play feature. With Auto-Play, you can select the number [...]
Can I try the casino games without real money?
Absolutely! You are welcome to try any of our casino games in the "Play for Fun" mode without logging in or registering. To do so, simply locate the game you [...]
Can I trust your online casino?
We take great care to ensure that our casino games provide a realistic and fair experience. To achieve this, all of our games utilize a Random Number Generator (RNG) that [...]
