Help Centre
Can a tournament be changed or canceled?
Yes, Dragonara Online Casino reserves the right to modify, cancel, or withdraw any tournament. Players affected by changes will be notified.
When will I receive my prize if I win a tournament?
Cash prizes are credited within 12 hours after the tournament ends. If there are wagering requirements, you’ll find the prize under "My Account -> Bonuses -> Active Bonuses."
Do tournament points carry over to the next casino tournament?
No, points reset to zero at the start of every new tournament.
Can I earn points using bonus money or free spins?
No, only real money bets qualify for tournament points. Bets with bonus money or free spins do not count.
What is the minimum bet to participate in a tournament?
The minimum bet is €0.20 or the equivalent in your currency unless otherwise specified. You can always check the Bonus Terms and Conditions for further information.
How are ties on the tournament leaderboard resolved?
In case of a tie, the player who reached the score first will be ranked higher.
Are there different types of tournaments?
Yes, there are four types: Most Rounds: Points based on the number of rounds or bets. Win/Stake Ratio: Points based on the sum of win/stake ratios. Max Win/Stake Ratio: Points [...]
What happens if I close my account or self-exclude during a casino tournament?
If you close your account or self-exclude, you will no longer be eligible for prizes, and your name will be removed from the leaderboard when the final ranking is published.
Will I earn points for games played before opting in?
No, points are only accumulated after you opt-in. Gameplay before opting in doesn’t count, and points won’t be rewarded retroactively.
