Help Centre

How do I clear cookies and cache?

If you are experiencing technical issues while using our website, clearing your web browser’s cookies and cache can often resolve the problem. You can follow the steps below to clear cookies and cache for your specific web browser:

  • Google Chrome: In the top-right corner, click the three-dot icon, then click “More Tools”> “Clear browsing data”. Select the time range and types of data you want to delete, then click “Clear data”.
  • Mozilla Firefox: Click the three-line icon in the top-right corner, then click “Library” > “History” > “Clear Recent History”. Select the time range and types of data you want to delete, then click “Clear Now”.
  • Safari: Click “Safari” > “Clear History”. Select the time range and types of data you want to delete, then click “Clear History”.
  • Internet Explorer: Click the gear icon in the top-right corner, then click “Safety” > “Delete browsing history”. Select the types of data you want to delete, then click “Delete”.

Note that clearing cookies and cache can also log you out of websites and delete saved information such as login credentials and website preferences. If you have any concerns or questions about clearing your cookies and cache, please contact the customer support team for further assistance.

Latest update: April 25, 2023