Help Centre

An error or other technical issue occurred in a casino game while playing. What to do?

If you encounter an error or technical issue while playing a casino game on our platform, please follow these steps to resolve the problem:

  1. Contact our Customer Support Team: Reach out to our support team immediately and provide them with the following details:
    • The name of the game or slot you were playing.
    • The exact or approximate time when the game round was played.
    • Your stake amount and account balance before and after the game round.
    • Any error message you received or a description of the issue, along with a screenshot if possible.
    • Let us know if you have experienced this issue before.
    1. Provide essential details: Please ensure to provide all essential details as it will allow us to check and resolve your query promptly.

Remember, each game round is recorded in our database, and our team will be able to investigate the issue and provide a resolution. Don’t hesitate to contact us if you have any further concerns or questions.

Latest update: April 25, 2023